Returns, Refunds & Cancellations
1. Kickstarter pledges
If we launch a Kickstarter campaign, pledge changes and cancellations before the campaign deadline will be handled through Kickstarter under its platform rules. After a successful campaign, refund or reward-resolution requests will be assessed under the final campaign terms, applicable law and the circumstances of the request.
2. Future direct purchases
Before direct sales begin, we will publish the return window, product-condition requirements, return authorisation process, return address, shipping-cost responsibility, cancellation cut-off and refund processing time. The policy shown at checkout will apply to that purchase, together with mandatory consumer rights.
3. Faulty, damaged or incorrect items
When products begin shipping, please report a faulty, damaged or incorrect item promptly and include your campaign or order reference, a description of the issue, and clear photos or video where useful. We will provide the remedy required by the applicable campaign terms and consumer law.
4. How to contact us
For questions about a future pledge, order, cancellation, return or refund, contact hello@jollybeing.com. Please do not send products to a registered office without receiving return instructions first.