Shipping & Delivery Policy
1. Crowdfunding rewards
If Jollybeing launches on Kickstarter, available destinations, shipping charges, estimated delivery windows, reward contents and fulfilment updates will be stated on the final campaign page. Those campaign disclosures will control for Kickstarter pledges.
2. Estimates and development risk
Crowdfunding supports the creation of a new product and is not the same as purchasing an in-stock retail item. Manufacturing, certification, component supply, customs and carrier conditions can affect fulfilment. Any delivery date shown during a campaign will be an estimate, not a guaranteed arrival date. We will communicate material changes through the relevant campaign channel.
3. Addresses, taxes and import charges
Backers or customers are responsible for providing a complete, accurate delivery address and responding to address-confirmation requests. The campaign or checkout will state how taxes, duties and import charges are handled. Unless expressly stated otherwise, recipients are responsible for charges imposed by their destination country.
4. Delivery problems
When fulfilment begins, the applicable campaign or order terms will explain tracking, address changes, failed delivery, loss and damage procedures. Please keep packaging and evidence of damage and contact us promptly at hello@jollybeing.com so we can investigate with the fulfilment provider or carrier.
5. Future direct sales
Before any direct store opens on this website, we will update this policy with the available regions, processing times, shipping methods, charges and delivery procedures that apply to those purchases.